Shipping Policy
Thank you for shopping with Gordano at venjo.top! We’re committed to providing you with the best possible shopping experience, including reliable and efficient shipping services. Please read our shipping policy carefully to understand how your order will be processed and shipped.
Order Processing
All orders are processed and prepared for shipment within 1-3 business days (Monday through Friday, excluding holidays) after your order is placed. Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Shipping Methods & Estimated Delivery Times
We partner with reputable carriers to deliver your products safely and efficiently. The estimated delivery time depends on the shipping method selected and your destination.
- Standard Shipping: Estimated delivery within 5-10 business days after processing.
- Expedited Shipping (where available): Estimated delivery within 2-4 business days after processing.
Please note that these are estimated delivery times. Actual delivery times may vary due to factors beyond our control, such as carrier delays, customs procedures, or unforeseen circumstances.
Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery address. You can view the exact shipping cost for your order at checkout before completing your purchase.
Free Standard Shipping: We are pleased to offer free standard shipping on all orders over $50 within the domestic United States.
International Shipping
Gordano is proud to offer international shipping to a selection of countries, including the United States and the European Union (EU). Please note the following for international orders:
- Customs, Duties, and Taxes: International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the recipient and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information on potential charges before placing your order.
- Delivery Times: International delivery times can vary significantly due to customs processing and local postal services. Please allow for extended delivery times compared to domestic orders.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track the status of your package directly on the carrier’s website.
Shipping Address Accuracy
It is the customer’s responsibility to ensure the shipping address provided is accurate and complete. We cannot be held responsible for packages that are delayed, lost, or returned due to an incorrect or incomplete address. If an order is returned to us due to an incorrect address, the customer will be responsible for the re-shipping costs.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer support team immediately at [email protected] or call us at 864-281-1794. Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding your order or our shipping policy, please don’t hesitate to contact us:
Email: [email protected]
Phone: 864-281-1794
Company Name: Gordano
Address: 2859 Mill Street, Greenville, SC, US